Help center

Questions, answered straight.

Most Guide and Seeker questions are answered below in under a minute. If yours is not, write to us and a person replies within a working day.

For Seekers

Before your first session.

Top up any amount you're comfortable with. Sessions are billed against your balance - per-minute for live calls, fixed price for scheduled bookings and dedicated services. Whatever you don't use carries forward, no expiry. Use it tomorrow, use it three months from now.

Guides set their own per-minute rate. Live sessions are priced for the working professional's budget - you only pay for the minutes you use, and most conversations run ten to thirty minutes. Scheduled sessions and dedicated services are priced upfront so you know the total before you book.

Hit Connect on a Guide who's online. The call starts in under a minute. You can use voice, video, or chat - same per-minute rate for all three. Hang up whenever you have what you came for. You only pay for the minutes used.

End the per-minute session whenever - the meter stops the second you do. If a paid mock or scheduled session falls below a fair quality bar, our team reviews and refunds. Rate honestly afterwards; that's how the platform stays trustworthy for the next Seeker.

Yes. Unused wallet balance can be refunded to your bank account at any time - no questions asked. Or leave it; it carries forward with no expiry and will be there when you need a Guide again.

Browsing is free - profiles, ratings and free tools. New Seekers also get complimentary wallet credits to try their first session on us.* Many Guides offer a short free intro chat too. *T&Cs apply

For Guides

Before you set a rate.

Nothing. Onboarding is free, there are no monthly fees, and listing costs nothing. Amigzo only earns when you do - a transparent, flat platform share disclosed on every earnings statement. Founding Guides unlock further reduced rates.* *T&Cs apply

Under two minutes. Sign in, set a rate, pick two or three topics, and your profile is live. Refine it - posts, badges, packages - later, at your own pace.

Earnings land in your Amigzo wallet within 48 hours of a session completing. Withdraw to your bank anytime your balance crosses ₹100 - no payout fees.

A few basics are needed for billing and payouts - everything else is your call. Your profile shows only what you choose to publish, and sessions stay private by default.

You need to be two steps ahead of the Seeker. That's it. Amigzo isn't for people with courses to sell - it's for working professionals whose recent experience is exactly what someone earlier in the journey needs.

Yes, freely. Not every request is for you. Passing has no cost - no rating hit, no visibility penalty, no obligation. Toggle availability off entirely when you're not around.

Sessions, privacy and wallet

The things both sides ask.

No. Live sessions are not recorded, transcribed, or indexed by Amigzo. If you want notes, take them yourself or agree directly with the other party.

Seekers top up an Amigzo wallet with UPI, cards, or net-banking. Per-minute sessions are billed against the wallet in real time; scheduled sessions and dedicated services are charged at booking. Guide earnings land in the Guide's wallet 48 hours after the session completes.

Per-minute sessions: no booking, so no reschedule needed - just reconnect later. Scheduled sessions: reschedule up to 2 hours before the slot for a full refund. Dedicated services: check the service-specific reschedule policy shown on the Guide's profile.

A transparent, flat platform share - disclosed on every earnings statement. Founding Guides unlock further reduced rates.* No surge pricing, no hidden tiers, no opaque "platform fees". What you see is what you get. *T&Cs apply

Every session has a Report button. Reports go directly to our Trust & Safety lead - no automated escalation tree. We acknowledge within 4 hours during working hours and get back with a decision within 48.

Top up as little as ₹100, as much as you like. Seekers withdraw refunds to any Indian bank account; Guides withdraw earnings once the balance crosses ₹100. No payout fees. Balance carries forward with no expiry.

Didn't find it? A person will answer.

Write to help@amigzo.com for Seeker and Guide questions, or team@amigzo.com for press and partnerships. Replies land within a working day, usually sooner.